Bad Business

Do you know what really ERKS me? I know that in most cases customer service isn't really up to the Par that it used to be. But I think that the WORST customer service is the one or two businesses that YOU help build that aren't what they used to be. Let me explain.....

I went to the Chiropractor last week. I have been going to the same Chiropractor since about 2002. "Dr. Align" owns his own practice and was very small when I started going. It was him and his receptionist/assistant. I was moved at what great care they both showed me. They took time with me, worked with me, and genuinely cared. Everything was pleasant and each appt was positive. Dr. Align is really into homeopathic healing so he incorporates some of it into his treatments. When I had only been seeing for about 6 months in one of my sessions he found a lot of "new stress". I told him I was worried about a friend who had been in a bad car accident. He took the time to send her (Amber) "healing energy" through me. It was kinda weird and I didn't know what to make of it. But the fact that he took that much time and care really impressed me. Well, over the years this practice has grown. Of course I have recommended everyone I know to him. But over about the past 3 years I have really watched his business boom and his bed side manner dwindle. When I went to him this past week I just felt rushed in and out. I can't stand to have my neck popped and after seeing him for about 11 years now, he knows this. But the last 3 times he just cracks, cracks, cracks, my neck! AAAAAGGGGGHHHH. I remember when he used to take the time to roll my neck back into place. It just really upsets me. I am not saying that I built his business by any means but after 11 years and a lot of referrals....I had a hand in it. Come On! All I ask for is a little CUSTOMER CARE!

This is not the only business this has happened to. I thought I had found the best dentist in the world in 2003. After going to him all of this time. Last year I quite going for the exact same reasons. As his business grew (again - a lot of referrals from me) his customer service went down.

This is very discouraging. I wonder why this happens! UGH! I am so frustrated.