This will be the continuation of the blog Putting in the Work. If you haven't read it you probably should before you read this one. So, since you asked Lisa, - Here is the answer!
I think we left off with they wanted me to keep my Team Lead position and also take on the Incident Management Coordinator position both. They told me to come talk to them on Monday. Well, Monday came and I didn't go in to talk to them first thing. I was kinda putting it off. Well, about 10:00am (I think) Rosy called Carlos (my supervisor) and told him to bring me to her office so we could talk. He pulled me into HIS office and asked me what I thought, and what I was going to say. The position used to be his so I asked him some questions I had and and told him I thought I would like to take it but wanted to talk to Rosy first. As we were getting ready to go into Rosy's office she called and said to wait that he needed to speak to this other lady first. So, I went back to my desk and he brought the lady in and talked to her behind closed doors. A few minutes later (which seemed like an eternity to me) the lady left and he called me back into his office. He informed me that the lady had resigned from her position as Case Manager. I was like, "ugh ok". So then we headed to Rosy's office. Right then and there, I was offered a promotion to Case Manager. I was like dumbfounded. I didn't really know what to think. I had applied to be a Case Manager before I started working for Tobosa but was turned down. So, they offered me the Case Management position and decided I could also handle the Incident Management Coordination job as well.
So, here's some background: Case Managment is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the client's health and human service needs. So in English - Case Managers are responsible for making sure the client has ALL of the information to make informed decisions. They serve as the go between for the client/family and all of the service providers. Case Managers are responsible for making sure that all the services the clients need are being done. They are the one to coordinate the meetings and write the service plans. Case Managers set up the goals for the clients and then make sure that everyone is helping meet them. The Case Manager is responsible for doing the assessments to see what services the clients need. The Case Manager interviews potential clients and sets them up for service. If a client chooses to get services somewhere else, the Case Manager coordinates all of the transition.
So, to answer your question .......
YES! I took the promotion! I am the new Service/Incident Management Coordinator.
So, this week has been totally CRAZY! I have been trying to learn 2 new positions; train the 2 ladies that will replace me (yes, it took 2 to replace me); and close out everything I was working on. I chose to close out the end of the month for both houses I was running. It would be to much to ask someone to report on the month of work I did, so I will close out the months and hand them over. But I have been working alot. I have come in about 7:00am everyday this week and left between 10:00pm and 11:00pm. But once this week is over that should stop.
So, I am very excited - pretty nervous - and kinda sad/relieved. I am super glad that they asked me. That means a lot that my work is being valued. Maybe I can do good things with this new challenge. Well, I still have some work to do so,
GOOD NIGHT! Love you all!
